Documents » cms evaluating for field exploration.
Abstract: eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its
Field Service and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s software to incorporate dispatch optimization and other aspects of
Field Force Automation into their CRM services.
PubDate: 11/21/2000
Abstract: Consolidation in the enterprise performance management (EPM) market has led to a glut of misleading, and sometimes overstated, vendor claims. This has served to confuse end users evaluating solutions, just at the time when an EPM strategy is so important—particularly for organizations looking to broaden their EPM strategies. Find out what you need to know before you start evaluating EPM solutions for your organization.
Abstract: Find out more in leveling the
field: powerful software solutions for midsize companies.
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Abstract: Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and the product’s underlying architecture, support change and tightly couple solution categories.
Abstract: HSB-Stockholm, a property management firm, manages more than 200 client work orders daily. The company realized its back-office solution couldn’t address customer satisfaction, and that a new solution would have to keep up with the growth of field operations. Learn how HSB implemented a mobile, Internet-based solution that increased the speed of service delivery and maintenance operations by 50 percent.
Abstract: Whether field service is your primary business or a service offering, incorporating mobile technologies into your existing system can give you a competitive edge. Electronic information capture not only increases reporting accuracy, but it also provides real-time data for your planning, billing, and purchasing needs—bridging the gap between your front-office operations and back-office processes.
Abstract: Endress+Hauser (e+h), an international group of specialists for measurement devices and automated solutions for industrial process engineering, implemented both mySAP CRM mobile sales and e-selling capabilities to reinforce its market- and customer-focused orientation. As a result, it saw a stronger field sales force and increased sales through the Internet.
Abstract: If the underlying business assumptions change, the cash flow projections may be critically flawed but the KPI’s can still be relatively reliable indicators of the impact of an IT project. In the long run, IT project KPIs may be the best indicators for IT managers to use in evaluating the results of their IT investments.
Abstract: This paper from Saugatuck Technology discusses relevant criteria for evaluating SaaS solutions targeting small and midsize firms, and raises key questions that should be asked. It is important to ensure that a SaaS solution is well aligned with business requirements, and can accommodate change and growth. The paper also provides an evaluation template for executives to use in conducting evaluations of SaaS solutions.
Abstract: Companies in the services industry need both asset and field services management, but current integrated asset and field services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso appears to have just the right solution.
Abstract: Enterprise incentive management is an emerging field, and a number of players have entered the market. Callidus recently expanded its service offerings by introducing two new strategic service programs both to woo customers and to survive in this emerging field.
Abstract: Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for putting data to work. Data mining is a set of techniques for automating the exploration of data and uncovering hidden truths.
Abstract: In August, Epicor announced a revised portal strategy to provide rich portal content through a more secure and standardized portal platform. By leveraging Microsoft .NET across all product families, Epicor Portal will reportedly deliver data exploration, collaboration, and on-line management features.
Abstract: Now that you have planned and assessed your new system, it’s time to explore the next phase of the integration process: design and pre-deployment testing. Part 4 of this 4-part e-book series provides a basis for the exploration of network design. In addition, it includes a report card that will help you select the appropriate design and validation software tools for your Internet protocol telephony (IPT) system.
Abstract: A common misconception when considering a Web content management solution (CMS) is that open source software will save you time and money. Just because you don’t have to pay subscription fees or shell out for licensing doesn’t mean there aren’t hidden costs with open source implementation. Find out the questions you should ask before choosing open source—and how to best evaluate and compare your CMS options.
Abstract: Infor cites continued organic growth, license revenue from new customers, and install base cross-selling and up-selling as key growth drivers for the group. The acquisition of Formation Systems and Geac can only fuel Infor growth.
Abstract: Infor's latest acquisitions and vertically-focused
Abstract: The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle, and are furthering its goal to be number three (after SAP and Oracle) in the world of enterprise resource planning vendors.
Abstract: With its focus on service-oriented architecture, SSA Global appears to be sticking to its pledge to protect the user's investment as much as it can, while still modernizing the users' applications.