Documents » business systems consultations for field exploration.
Abstract: eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its
Field Service and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s software to incorporate dispatch optimization and other aspects of
Field Force Automation into their CRM services.
PubDate: 11/21/2000
Abstract: Find out more in leveling the
field: powerful software solutions for midsize companies.
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Abstract: Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and the product’s underlying architecture, support change and tightly couple solution categories.
Abstract: HSB-Stockholm, a property management firm, manages more than 200 client work orders daily. The company realized its back-office solution couldn’t address customer satisfaction, and that a new solution would have to keep up with the growth of field operations. Learn how HSB implemented a mobile, Internet-based solution that increased the speed of service delivery and maintenance operations by 50 percent.
Abstract: Whether field service is your primary business or a service offering, incorporating mobile technologies into your existing system can give you a competitive edge. Electronic information capture not only increases reporting accuracy, but it also provides real-time data for your planning, billing, and purchasing needs—bridging the gap between your front-office operations and back-office processes.
Abstract: Performance reviews are an essential and productive use of employee and manager time. A well-defined competency model can discover insights into individual, workgroup, and even entire workforce performance, helping enterprises gain true business advantage in their industries and marketplaces. Employee consultations and reviews, appraisals, and developmental decisions no longer need to exist as isolated business functions.
Abstract: Endress+Hauser (e+h), an international group of specialists for measurement devices and automated solutions for industrial process engineering, implemented both mySAP CRM mobile sales and e-selling capabilities to reinforce its market- and customer-focused orientation. As a result, it saw a stronger field sales force and increased sales through the Internet.
Abstract: At the macro level, the fibre channel storage systems market is mature and slow-growing. However, the market is actually undergoing tremendous architectural and technological transition. This report provides a quantitative market-sizing analysis based on the direction and scope of the overall fibre channel storage systems market, and analyzes next-generation fibre channel storage systems segments and their growth prospects.
Abstract: The network attached storage (NAS) model, based on network file systems (NFSs), creates a number of issues for high-performance computing clusters (HPCC) systems. NFS is oriented toward access, not performance—which means that it does not scale as needed for growing HPCC systems. It also adds another layer of latency between the storage and the computing systems. In this white paper, we outline a new model for storage.
Abstract: Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved time to market and significantly reduced total development costs.
Abstract: The idea that tier-one systems are difficult to maintain and upgrade is based on outdated notions about their complexity and flexibility. Although tier-one systems are more complex internally than tier-two or tier-three systems, tier-one systems are often easier to maintain: for one thing, one enterprise system is easier to maintain than several. Learn more about this and other reasons for upgrading to a tier-one system.
Abstract: Companies in the services industry need both asset and field services management, but current integrated asset and field services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso appears to have just the right solution.
Abstract: Enterprise incentive management is an emerging field, and a number of players have entered the market. Callidus recently expanded its service offerings by introducing two new strategic service programs both to woo customers and to survive in this emerging field.
Abstract: Infor cites continued organic growth, license revenue from new customers, and install base cross-selling and up-selling as key growth drivers for the group. The acquisition of Formation Systems and Geac can only fuel Infor growth.
Abstract: Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for putting data to work. Data mining is a set of techniques for automating the exploration of data and uncovering hidden truths.
Abstract: In August, Epicor announced a revised portal strategy to provide rich portal content through a more secure and standardized portal platform. By leveraging Microsoft .NET across all product families, Epicor Portal will reportedly deliver data exploration, collaboration, and on-line management features.
Abstract: Now that you have planned and assessed your new system, it’s time to explore the next phase of the integration process: design and pre-deployment testing. Part 4 of this 4-part e-book series provides a basis for the exploration of network design. In addition, it includes a report card that will help you select the appropriate design and validation software tools for your Internet protocol telephony (IPT) system.
Abstract: On July 25, Made2Manage Systems, Inc., a provider of enterprise business systems for small and midsize manufacturers, and Click Commerce, Inc., the provider of Enterprise Channel Management software and services, announced a new offering to enable small and mid-sized manufacturers to leverage the Internet to support their sales, inventory and service networks. Earlier, on July 19, Made2Manage Systems, Inc. reported second quarter 2000 results.
Abstract: Business strategy, a road map telling us how the business plans to be successful, does not guarantee success. Strategy execution requires business processes that do what the strategy calls for--and do it well. In today's automated world, these business processes rely on business systems. Therefore, a direct link exists between the success of business strategy and business systems. Poor systems are a frequent reason for the failure of a business strategy.