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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 analyzing hris field exploration


ServiceMax Field Service Management Certification Report
ServiceMax is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer

analyzing hris field exploration  FSM software,FSM cloud,FSM cloud solution,field service management,ServiceMax,work order management,customer engagement management,contract and warranty management,FSM integration,Force.com platform

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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ClickConnect Americas 2013—Mobility, Cloud, and Other Trends Transforming Field Service


Read P.J. Jakovljevic’s write-up of the ClickConnect Americas 2013 conference. You’ll learn about ClickSoftware’s technological advances toward empowering its customers to provide optimized services and the company’s multi-faceted expansion strategies, as well as the changes currently reshaping the field service landscape to enable the real-time service enterprise.

analyzing hris field exploration  ClickConnect Americas 2013, ClickSoftware, WFM, workforce management, mobility, cloud, field service, FSM, field service, field service management, software Read More

Vertical Solutions Inc.-All About Field Service: Part Two


In a blog post last week, I talked about Vertical Solutions’ (VSI) offerings for field service management (FSM), including the company’s customer profile, partners for extending the solution, and VSI’s big data capabilities. To expand on the company’s value prop and positioning, we recently had an in-depth candid discussion with VSI’s executive vice president (EVP) Kris Brannock. Ms. Brannock

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Contributing to the Rejuvenation of Legacy Systems in the Enterprise Resource Planning Field


With its focus on service-oriented architecture, SSA Global appears to be sticking to its pledge to protect the user's investment as much as it can, while still modernizing the users' applications.

analyzing hris field exploration  ERP,enterprise resource planning,SOA,service-oriented architecture,modular architecture,SSA Global,IBM,IT infrastructure,SAF,solution application framework,legacy software Read More

IFS Wins in Field Service Management


While it may not be surprising that IFS has lately had a streak of enterprise resource planning (ERP) and enterprise asset management (EAM) wins in its traditional asset-intensive industries, it is interesting to note that some recent wins and expanded project footprints are in the realm of field service management (FSM). IFS has tackled this attractive software category via the recent

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6 Secrets to Simplify Field Service


Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits.

analyzing hris field exploration  field service,field service management,FSM software,field service software,field service scheduling software,ServiceMax Read More

Proactive Dispatch in Field Service Exception Management for an Effective Mobile Workforce


In mobile workforce management, there’s a lot of focus on the plan. Because you can’t expect your field resources to be more effective than the plan you provided to them. And that makes sense. But planning is an ongoing effort. "The plan" is really only the plan at the start of the day. Because there are exceptions all the time.

analyzing hris field exploration  field service exception management, mobile workforce management, ViryaNet, Read More

Epicor HCM Express Allows Companies to Go From Bare Bones to Full Functionality


Epicor HCM Express is an interesting option for small businesses that are taking their first steps toward adopting a human resources information system (HRIS). TEC Research Analyst Raluca Druta shows you how the Epicor product allows companies to go from bare bones to full HR functionality.

analyzing hris field exploration  HCM Express Allows Companies to Go From Bare Bones to Full Functionality In addition to Epicor HCM, which is designed mostly for small and medium enterprises, Epicor offers HCM Express, which is an entry-level option that is available via Web-based access. It is meant to be the entry point into a human resources information system (HRIS). The application is actually a reduced and very simplified version of Epicor HCM, for the purpose of facilitating user and hence organization adoption. It has also b Read More

FieldOne Sky Is Now a TEC Certified Solution in the Field Service Management Family


Technology Evaluation Centers (TEC) is pleased to announce that FieldOne Sky is now part of TEC’s field service management (FSM) certified solutions and available for evaluation online in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. The FieldOne Sky Certification Report will be available for download on the TEC Certification Reports page

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Top 10 Reasons to Take Your Field Service to the Cloud


Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out.

analyzing hris field exploration  field service cloud-based solution,cloud FSM solution,FSM cloud solution,cloud-based field service management soilution,cloud-based FSM solution,moving FSM to cloud,ServiceMax Read More

Social Learning for Field Service Employees


Although learning might be a top priority for companies who rely on field service employees to sustain their operations, ensuring the ongoing training of these employees can be a challenge. Technology, standards, workflows, etc. that affect the performance of field technicians and agents change frequently; and consequently, companies need to ensure that accurate knowledge reaches their remote

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Learn the Secrets of Contact Center Success from Experts in the Field


Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Conta...

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Analyzing Manhattan Associates’ Supply Chain Platform Play - Part 3


Part 1 of this blog series analyzed Manhattan Associates’ innovative Supply Chain Process Platform (SCPP)-based analytic applications, including Supply Chain Intelligence (SCI) and Total Cost to Serve (TCS). I discussed other Manhattan SCOPE suite modules as well as the company’s recent evolution from being a mere supply chain execution (SCE) provider. In Part 2, I zoomed in on the Distributed

analyzing hris field exploration  Manhattan Associates’ Supply Chain Platform Play - Part 3 Part 1 of this blog series analyzed Manhattan Associates ’ innovative Supply Chain Process Platform (SCPP )-based analytic applications, including Supply Chain Intelligence (SCI) and Total Cost to Serve (TCS) . I discussed other Manhattan SCOPE suite modules as well as the company’s recent evolution from being a mere supply chain execution (SCE) provider. In Part 2, I zoomed in on the Distributed Order Management (DOM) module , which Read More